1. Introduction

When you place an order, you automatically agree with the payment and delivery conditions. Should you have any questions about this, please contact us at info@laboratoire-optim.com

2. Order

All prices mentioned are in euro and without delivery costs. All prices are per piece for all articles, unless mentioned differently. Delivery costs are added when you proceed to payment. After placing your order, you will receive a confirmation mail with an overview of the ordered articles and total cost (VAT included).

All products are subject to Belgian VAT (6% for food supplements) which is part of the selling price of each product.

3. Payment

 Payments can be done with the following methods:

– Paypal: either by logging into your account or using the indicated payment methods (credit cards)

– Through direct bank transfer to the following account number :

IBAN: BE83 3631 4124 8915

SWIFT/BIC: BBRUBEBB

We will proceed with your order as soon as the total amount is received in our account. The order stays reserved for you for 14 days. Should there be no payment after this term, then your order will be cancelled automatically. You will be informed by this through email.

4. Shipping/Delivery

Delivery to Belgium :

Standard price for delivery is 5€ TTC per order (less then 3 kg weight). Delivery can take up to 3 working days, depending on mail service. All goods will be delivered by Bpost or Bpack. Orders will be forwarded maximum 3 days after payment reception. Orders placed during the weekend or during the holidays, will be handled during the following working days. For large orders of more than 3 kg, please contact us at info@laboratoire-optim.com

Shipping rates for all other countries are available in the section Delivery rates & Payment Methods

5.  Items out of stock/sold out

Our website is updated regularly however, out of stock can occur. You will be informed about any out of stock items and if it can be re-ordered or not. You can either choose another item (if possible) or cancel your order. Should you want to order an out of stock item, we will gladly inform you about delivery time first.

6. Trade/return or order cancelation

According to the European law of good practice, information and protection of the consumer, the buyer can cancel an order. Should you not be happy with your purchase for whatever reason, we will offer you full refund (within 30 days after our acceptation) as long as the state of the purchased goods and the time frame here under stated are respected :

Please return the unused, not damaged product in it’s original packaging (if applicable) to our contact address. All cost of return delivery are for the buyer. Please also return with your package, your contact information and the invoice/delivery note and this within 2 weeks after reception of the goods. The return address is

BDS – Laboratoire Optim

Rue de l’innovation 2

B-7503 Froyennes (Belgium)

You will receive a full refund after we checked the goods, within 2 weeks.  Give us a call at +32(0)473 49 09 97 or mail us at info@laboratoire-optim.com should you wish to cancel, trade or return a product. There can be no refund if the product is used, damaged or not in it’s original packaging (if applicable).

7. Privacy policy

bionoto sprl guards over the privacy of her customers.

All personal data necessary to process your order is retained by bionoto sprl or its employees and can be transmitted to the companies with which the seller – or its suppliers – working (s) where such communication is required to process the order (eg logistics ) .

The user also authorises bionoto sprl to use these data to establish statistics to improve its website, the goods and services it offers.

This information may also be used to enable the dissemination by any means of communication, information relating to the seller ‘s business activities customers.

bionoto sprl finally keeps personal data to facilitate future orders and is committed not to disclose the information available to another company or another company other than the aforementioned partners. The data stored can be requested at any time and corrected on request.

Contact information :

Laboratoire Optim- bionoto sprl 

info@laboratoire-optim.com

Rue du Canada 9 – B-1190 Brussels – Belgium

VAT : BE 0537 345 554

8. Electronic Evidence

All parties agree to accept electronic evidence (e.g. e-mails, back-ups,…) as binding evidence in case of disputes.

9. Disputes

All disputes regarding the interpretation, validity or execution of the contract are governed by Belgian law and fall under the exclusive jurisdiction of the courts in Brussels.

bionoto sprl

Rue du Canada 9, B-1190 Brussels (Belgium)

BE 0537 345 554

info@laboratoire-optim.com